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State fines for price scanning errors at two Forsyth stores.local

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Eleven stores in Triad and Northwest North Carolina (including two in Forsyth County) are among 61 stores statewide that must pay fines for what state agriculture officials deemed “excessive price scanner errors.” is.

The Standards Division of the North Carolina Department of Agriculture and Consumer Services revealed civil fines in its second quarter report.

Four Dollar General stores, three Walmart stores, and one each of Advance Auto, Family Dollar, PetSmart and Pet Supply Plus were fined.

Agricultural Commissioner Steve Troxler said in a statement, “The benchmark sector continues to see a significant increase in stores experiencing price scanner errors as many stores continue to grapple with staffing shortages.” said.

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By comparison, the department fined five out of 22 stores statewide in the first quarter, including three Dollar General stores.

A Family Dollar store at 3501 S. Main Street in Winston Salem was fined $10,000 and a Walmart at 4550 Kester Mill Road in Winston Salem was fined $7,595.

A Family Dollar Store survey conducted in November found an error rate of 30% based on 15 overcharges in a lot of 50 items, according to the ministry.

A retest confirmed an error rate of 14.7% in January, 6.7% in March, and 13% in May. The department said stores remain subject to additional re-inspections.

For Walmart stores, a departmental study in March found an error rate of 12% based on 12 overcharges in a lot of 100 items.

A retest showed an error rate of 4.3% in April and 3.3% in June. Stores will continue to undergo additional re-inspections.

The largest of the 11 fines in the area was $11,375 and involved a Dollar General store at 103 Willow Street in Yadkinville.

The first inspection in October determined a 30% error rate based on 15 overcharges on a lot of 50 items.

A retest found an error rate of 16.3% in November, 4.3% in January, 9.3% in April, and 8% in May. Stores will continue to undergo additional re-inspections.

Remaining price scan fines include:

* Advance Auto at 947 S. State St., Yadkinville: $8,760 fine.

*Dollar General of 435 NC 49 S. Asheboro: $8,505 fine.

* Walmart at 3121 Garden Road, Burlington: $5,000 fine

* Dollar General, 1620 Way St., Leesville: $5,000 fine.

* Dollar General, 5430 Samet Drive, High Point: $4,185 fine.

* Petsmart at 265 Eastchester Drive in High Point: $1,545 fine.

* Walmart at 1422 E. Dixie Drive, Asheboro: $1,200 fine.

*Boone’s 2575 NC 105, Suite 10 pet supplies plus: $750 fine.

Consumers can file a complaint with the department at (984) 236-4750.

“We continue to pay close attention to store inspections to protect consumers, as overcharging is costly to consumers,” Troxler said.

“It’s always good practice for consumers to check receipts and shelf prices to make sure they’re paying the correct amount, and to alert managers if they’re wrong,” Troxler said.

The department conducts unannounced periodic inspections of the companies’ price scanner systems to check the accuracy between the prices advertised and the prices ringing at the cash register.

If any store has an overcharge error rate of more than 2%, the inspector will discuss the results with the store manager and conduct a more intensive follow-up inspection later.

Penalties will be imposed if the store does not pass the post-inspection. In addition to the penalty, re-inspection will be performed every 60 days from the previous inspection until the error rate is 2% or less.

Additional penalties may be imposed if the store fails the re-inspection.

Underbilling is also reported, but not counted against your store.