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How technology can improve the patient's healthcare experience

Robots performing human healthcare services are still a ways off, but the Internet of Things (IoT) has the potential to completely transform the patient experience of healthcare. The new post-COVID reality presents an ideal opportunity for healthcare services to implement technology in ways that put patients at the forefront and center of their health journey.

Great progress has been made, but there is still room for improvement. as KPMG Connected Health: The New Reality of Healthcare Investigation1 The survey found that 80% of healthcare leaders cite customer-centric strategies as a top priority, but only 10% believe they consistently exceed patient expectations. Additionally, digital barriers, such as the difficulty of sharing patient data and analytics, were cited as the biggest gaps.

Connectivity enhances the patient’s healthcare experience

By connecting devices and systems so that they can share data, the IoT is giving clinicians a 360-degree view of patient health and helping clinicians make faster decisions. The ability of technologies such as artificial intelligence (AI) and machine learning to derive insights from data has enormous potential to improve patient care.

From preventative medicine to critical care services, these tools facilitate a seamless, patient-centric health experience across the continuum of care, supporting the healthcare industry’s transition to value-based models of care.

How technology supports the patient’s healthcare experience

The name may imply something else, but the true power of IoT lies in its capabilities. ManFew, if any, places this is more evident than in healthcare.

Healthcare technology will give patients more access to quality healthcare services that are tailored to their needs and preferences.

Medical technology enables patients to:

  • Receive care in a setting of your choice (such as your home) at a time that is convenient for you
  • Get remote monitoring to support the delivery of preventive care and timely interventions
  • Benefit from a continuous and collaborative approach to care as vital data is collected, analyzed and shared among practitioners
  • Receive personalized health insights and coaching through your connected health devices.

The West Moreton MeCare initiative is a good example. A partnership between her Philips in Queensland and West Moreton Health, the program allows patients with difficult health conditions to use remote monitoring to measure and record their health goals (such as blood pressure) and follow up with a nurse daily. I talk. This gave patients better control over their health and facilitated early intervention from medical practitioners (such as general practitioners and nurses) if needed. This patient-centered approach reduced his potentially preventable hospitalizations by 35%, and the patient reported improved self-confidence and mental health.

The flexibility of this care delivery model has allowed West Moreton Health to expand its program to support COVID-19 patients recovering at home, reducing demand on hospital services and mitigating the risk of spread. As of August 2021, the program has expanded to include mental health virtual care for patients with borderline personality disorder.

On the other side of Australia, Philips has partnered with Western Australia’s East Metropolitan Health Services to improve the patient experience and improve health outcomes, while reducing healthcare costs and improving the working lives of healthcare providers. We offer a medical model designed to Based at Royal Perth Hospital, the Clinical Command Center solution supervises inpatients in the step down units and high vision wards. Uses machine learning and predictive analytics to predict patient deterioration and prioritize patients most in need of intervention to help reduce length of stay, complications, avoidable displacement, and mortality .

Studies show that this technology improves patient experience and outcomes.

  • 26% reduction in mortality2
  • 30% shorter stay3
  • 15% of patients are discharged soonerFour

How Technology Helps Clinicians and Healthcare Leaders

For clinicians, IoT enables real-time longitudinal data capture in addition to the integration of data from various medical devices. AI and machine learning transform this data into useful insights that, when combined with clinical knowledge, facilitate decision making.

Technology can also provide insight into operational performance and identify problems before they escalate, allowing providers to optimize workflows, continuity of care and cost efficiency.

For healthcare leaders and policy makers, technology can connect health networks and provide insights that drive evidence-based, data-driven strategy and policymaking. For example, data analysis can identify the need for increased investment and resources in various communities.

Mainstreaming digital healthcare

Digital transformation is a top priority for many healthcare leaders looking to build resilient and future-proof healthcare systems.According to Accenture Digital Health Technology Vision 2021 reportFive, technology is driving an “accelerating exponential transformation” that is reshaping industries and the human experience. They urge the healthcare industry to become adept at change and “recognize that there is no leadership without technology leadership.”

As KPMG points out6a successful digital transformation requires several key capabilities, including a responsive supply chain and operations, a digitally-ready technology architecture, and an integrated ecosystem of partners and alliances.

Australia has the technology and capabilities to enable the future of digital healthcare. Our healthcare system can play a leading role in overcoming barriers and transforming pockets of digital innovation into sustainable and integrated schemes.

You can help with this by:

  • Implementing public policies such as access to healthcare innovation grants and improved training and education of practitioners
  • Prioritize investment in medical technology solutions
  • Enhanced patient onboarding and digital health immersion
  • Foster partnerships to foster innovation.

At Philips, we believe the future of digital health will be built on a collaborative ecosystem that is people-centred and driven by partnerships.

Patient experience at the heart of healthcare innovation

As partnerships converge into networks and new technologies are increasingly integrated into healthcare, patients can expect a fundamental shift in their healthcare experience. Technologies such as remote monitoring facilitate an improved experience by enabling patients to receive care when and where it suits them, while recognizing warning signs earlier and speeding access to interventions. This promotes better results.

Meanwhile, new technologies such as AI and machine learning support the practitioner experience. The ability to transform raw data into actionable insights helps practitioners make informed health decisions and deliver informed treatments, leading to better health outcomes.

Increased investment and stakeholder engagement will enable Australia’s healthcare potential to be realized and ensure future care delivers the outcomes both patients and practitioners seek. At Philips, we are committed to developing solutions that improve the patient experience and give healthcare providers access to critical insights that guide clinical decision-making.


2. Lilly CM et al. Multicenter study of adult critical care ICU telemedicine reengineering. chest. 2014; 145(3): 500-7.
3. Hospital mortality, length of stay, and preventable complications in critically ill patients before and after remote ICU reengineering of the Lilly CM et al. emergency care process. jam. June 2011. 305(21) 2175-83.
4. Impact of intensive care unit telemedicine programs on rural health systems. Sawada et al. Postgrad Med J, 2009; 121(3):160-170.

first published