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Can Technology Solve Burnout?

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New technologies that fix EHR problems are the best way to reduce burnout for doctors.

It’s time to admit that healthcare technology has barely fulfilled its promise to make managing patient care easier, easier, and less stressful for clinicians.

Twenty years ago, technology was presented as a solution to many diseases of the US healthcare system. EHRs and other tools streamline records management, enable seamless communication between providers and payers, and most importantly, clinicians spend more time caring for patients, managing and clerical. It has made it possible to reduce the time spent on processing.

Unfortunately, EHR is annoying in that it’s used by everyone, but it can’t drive clinical results as a stand-alone solution. This only exacerbates the situation and disrupts the payer-provider collaboration. This is the exact opposite of what I encountered when I grew up in Israel, where patients, doctors, and national insurers are all fully integrated, both in terms of interoperability and profit coordination.

Technology has not improved efficiency enough to promise or insert more compassion into health care. It does not lower patient and payer costs, nor does it save on medical costs. As a result, providers at all levels are still under license.

Technology-driven burnout

Since the introduction of the “Meaningful Use” incentive program, the failure of technology has never been more obvious than its role in clinician burnout, a long-burning smoldering problem.

Dr. Vivek Murthy, US Surgeon General, issued a warning in May this year about clinician burnout. The report details how the already serious problem was exacerbated by the COVID-19 pandemic, causing providers to leave a record number of medications when needed more than ever before.

The advisory concluded that the country needs 1.1 million newly registered nurses and a national shortage of more than 3 million low-wage health care workers is projected. The American Association of Medical Colleges predicts that by 2033 there will be a shortage of 139,000 doctors, with the largest primary care gap.

The Surgeon Director’s report is just the latest study citing administrative demands and EHRs as the main causes of burnout. On average, we found that every hour of direct patient care, the primary care provider spends two hours a day on administrative tasks. Not only does it irritate the clinician, it also contributes to the deterioration of the patient’s health.

Technology is the answer

So what is the solution to the burnout syndrome caused by technology? technology.

Prescribing technology to treat burnout caused by technology may seem counter-intuitive, but the answer is not just to increase technology, but to improve it.

Of course, the clock will not be returned. It does not return to paper records or Manila folders. The American healthcare system will not be immediately rationalized and simplified. It remains a priority bush that competes with incompatible systems.

Only engineers who are notified of the design and process by a previous system failure can solve these problems. Unlike current systems, these tools need to increase the efficiency and cost savings of clinicians who use them.

The good news is that the problem is not insurmountable. In fact, they are currently being addressed.

EHR fix

“And if you look at the abyss long enough, the abyss looks at you again.”

Philosopher Friedrich Nietzsche didn’t mention medical technology at the time of writing, but any provider who has been staring at a poorly designed EHR interface for hours can be involved.

2020 research Mayo Clinic Minutes When assessing ease of use, EHR was found to be scored in the bottom nine percentiles of technology. They were supposed to package multiple streams of patient and payer information into simple, manageable bundles. It’s not happening.

However, the EHR experience can be improved in two main ways. One is to invest in a local provider organization to improve your workflow and implement a user feedback loop. The second is to deploy complementary technology solutions that enhance the user experience, such as robotic process automation, integrated workflows, and EHR overlays.

These solutions can make healthcare professionals more efficient by reducing the need to manage different workflows, thereby reducing labor costs and making it easier to manage healthcare shortages. EHR stays here. Technologies that understand this and mitigate the clinician’s shortcomings are essential to combat rising medical costs and reduce burnout.

End unproductive work

Technology is overwhelming at the same time, and performance is poor.

Clinicians and other people have to use too many tools and click many times to get inadequate results.

Information silos occur when too many data sources are not integrated with technical tools. To get a complete picture of patient care, you need to collect data from emails, paper notes, EHRs, portals, and even faxes.

This type of copy-and-paste records management is time consuming, leading to data loss, patient information breaches, and loss of patient experience. Healthcare professionals need a way to put all the information from multiple sources together in a user-friendly interface.

Tech can integrate touchpoints and tools to implement interoperability standards. Automation of routine tasks such as approval verification, referral processing, and ICD code entry reduces the number of technical touchpoints and allows providers to focus on the much more important lifesaving tasks we seek. Become.

Turn technology around

Everyone, from patients to payers, is interested in getting clinicians happy, engaged, and most importantly, getting the job done and running it with maximum efficiency.

Independent practitioners often suffer most from technology burnout due to the lack of resources and time to manage management. As a result, many surrender their practices to the healthcare system and sell them solely to free themselves from being withdrawn under administrative requirements. However, it can result in higher costs and poorer care for society, as well as its own stress for clinicians.

Techniques that enable small and independent clinics to survive, as well as succeed in shared initiatives such as value-based care models, help maintain the decline in the ranks of independent clinics and general practitioners. It will help.

Poor technology has caught us in this turmoil. Great technology can kick us out. In fact, that’s all you can do.

Oron Afek is the CEO of Vim, a technology company that builds digital infrastructure for healthcare in the United States.